CEO Interview: Democratize Access to High Quality Software for Business Success

Guest Author
August 14, 2023

GR Tech is a Malaysia-based dedicated software firm that meets companies' growing software development requirements by meeting their expectations efficiently. The team consists of experienced and knowledgeable professionals who strive to provide reliable solutions to their clients.

Further, the professionals follow agile methodology to provide robust software solutions and believe in maintaining sound communication with the clients. GoodFirms researchers recognize GR Tech as one of the top software development companies in Malaysia due to its high performance and impeccable business solutions that take clients’ business to the next level.

Team GoodFirms got to communicate with the company’s CEO, Ahmad Ahsan, and discuss his company’s core services and how he foresees his company's future.

While inquiring about GR Tech and briefly highlighting his role within the organization, Mr. Ahsan expressed that GR Tech is an exemplary provider of global IT software solutions to medium and large businesses and institutions. In 2010, the company began its operation in Kuala Lumpur, Malaysia. It has delivered 200+ projects and believes in maintaining the highest standards of quality for which it has adopted the term “Golden Ratio,” which is recognized as the term reflecting eminence and perfection in the design field.  

As the CEO, Ahmad Ahsan declared that he had raised more than 40 employees who efficiently build scalable and feature-rich software solutions for clients globally.

The Inception Story

Mr. Ahsan recollects that his entrepreneurial journey began with a passion for using technology for empowerment and progress. He added that the company was founded as a custom software development company to democratize access to technology and help businesses succeed.

The team remains committed to empowering local businesses and communities through technology. They want to enable economies and businesses with advanced technological tools that larger companies employ. Over 200 firms have improved their operations and contributed to the national economy with the help of the team’s efforts.

Due to technology, local businesses have created new jobs and grown their operations. Some of them have gained tremendous success and become industry leaders.

Business Model

When asked about the company’s business model, Mr. Ahsan stated that it builds software for different types of businesses and engages with them in various roles. But the primary focus is to work with institutes and companies in the education industry who want to hire a team that includes designers, developers, and analysts to work on their software.

Differentiating Factors

Mr. Ahsan also clarified how GR Tech differentiates itself from the competition by stating that the company builds solutions that stand the test of time and benefit users the most. It provides the highest standards of quality and excellence in building software. The quality is maintained right from the ideation to the final delivery of the project.

Moreover, the team closely works with the clients to know their specific needs and tailor the solutions to meet their requirements. Consequently, the team can build a long-term relationship with the clients that sets the company apart in the market and makes it a leading provider of custom software development services.

Industries Served

Team GoodFirms also asked Mr. Ahsan about the industries they generally cater to. The CEO replied that the company caters to various sectors, including Education, eCommerce, and Fintech. The professionals have experience working with small to medium-sized businesses and giant corporations. Plus, the recurring client ratio of the company is 80% which is a high ratio due to the quality of services and solutions that result in solid relationships with the clients. Further, the team considers clients partners who work together to grow and achieve business objectives. The team emphasizes retaining existing clients and building long-term relationships with them.

Moreover, the clients mainly approach the company for custom software development, education software or Edtech development, library management system development, cloud infrastructure, web app development, software support, upgrade services, and integrations.

Customer-Satisfaction Rate

In discussing the customer satisfaction rate, Mr. Ahsan stated that 90% of the customers are delighted with the work and its outcomes. The team focuses on gathering the proper requirements and adequately understanding the project's scope.

To cater to the client’s queries and issues, the team offers a support system for each project where they handle escalations, understand client concerns, and decide how to implement client feedback for improvement.

These reviews highlight the exceptional experience of the companies that hired GR Tech's remarkable services.

Payment Structure

While discussing the payment structure, the CEO mentioned that the company has a flexible payment structure for clients. It charges based on hourly, fixed-cost projects, pay-per-feature projects, or phase-based. In 2022, the team worked on projects ranging between $20K to $500K.

Fifteen new clients (medium-to-large organizations) have been onboarded and the team size has grown by ten new members globally.

Bringing it all together - Mr. Ahsan sees his company as a global technology leader that leads with innovation, commitment and is renowned for the best quality in the market.

To know more about the progressive and futuristic thoughts of GR Tech CEO, Mr. Ahmad Ahsan, you can go through the entire interview published on GoodFirms’ site.

About GoodFirms

Washington, D.C.-based GoodFirms is an innovative B2B Research and Reviews Company that extensively combs the market to find business services agencies amongst many other technology firms that offer the best services to their customers. GoodFirms' extensive research process ranks the companies, boosts their online reputation, and helps service seekers pick the right technology partner that meets their business needs.

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About the Author

This article is part of a collaborative series between GR Techand industry leaders, aimed at bringing new ideas andinsights to our readers.

Guest Author

project manager