ePermit System

Contractor Permit Management System

An automated system to manage, review, and engage contractors, workers and their permits.
Security and privacy compliant
Used by southeast asia's #1 private university
Top-notch customer support

The whole nine yards of
contractor management

Our Permit Management System is built for institutes who want a robust system to review and manage every aspect of hiring, and managing contractors for on-campus work.

Made for universities,
designed for efficiency

Manage Contractors

Get features that give you control over contractor accounts, permits, and worker lists.

Manage Permits

Our 2-layer approval system ensures a robust and rigorous application review process for different permit types.

All in One Place

From contractors permits and engagement, to documentation and reviews, all in one place.
Dedicated contractor accounts

Easy registration & PDF permits for contractors

Let contractors create company accounts and add their workers as users within their company. Provide permits in PDFs for easy use.
See how it works
Choose who can apply

Control which contractors can apply for permits

The system has a feature whereby the admin users can toggle on/off the feature to allow any contractor to submit permit applications.
See how it works
Manage worker permits

Keep updated permit docs from local & foreign workers

You can let contractors add new workers to their list, along with permit documents and other necessary information.
See how it works

Easily manage contractors, workers, and their validity

Collect worker permits
Company accounts for contractors
Renewal permits or give extensions
Blacklist unwanted contractors
Get Started
permit management system screenshot

Use existing templates, or build entirely new forms

Form templates for permits, extensions, and renewals
Create new forms with form builder
Auto assign approver for form types
Special form fields for risk level identification
Get Started
permit management system screenshot

Notify contractors, your staff, and other stakeholders

Application related updates for contractors
Approval notifications for and from staff
Editable email templates
Notification control for admins
Get Started
permit management system screenshot

Manage seat caps for single or multiple programmes

Registered contractors can apply for permits online
Maintain historic records of contractor applications
Contractors can copy/paste existing applications
Create checklists for reviews based on permit type
Get Started
permit management system screenshot

Get data-driven insights through details reports

Monthly reports of all applications
Summary report by permit type
Summary report by contractor
Audit logs to record all activities
Get Started
permit management system screenshot

Manage multiple user types and their roles

Add new roles to your system or edit previous ones
Add new staff members and manage old ones
Add and manage agents and counsellors separately
Get granular control over managing access for each role
Get Started
permit management system screenshot

Make permits ops incredibly easy

The Platform

Easy Application Process

Start by inviting contractors to register by creating a new account.
permit management system screenshot
The Platform

Collect Applications

Once signed in, contractors can apply online for different permit types by filling out their respective forms.
permit management system screenshot
The Platform

Process Applications Faster

Thoroughly review and approve permit applications that are managed by a 2-layer system.
permit management system screenshot
The Process

Accept Applications

Assign permits to contractors and workers both digitally, and through printable PDFs.
permit management system screenshot
System integration

Unified staff login through Active Directory integrations

Your staff members can use their existing login details to sign into the ePermit system without having to create any new accounts.
Book a guided demo

Streamline your permit management process.

Our Permit Management System puts all your permit-related work in one place so you don’t have to hop between multiple tools to manage contractors, workers, and team operations.
Streamline your permits process

Ever since we got AmpliPhi we've accelerated our student placements, and attracted more companies with better opportunitites for our students.

Aliah Ismail, IT Lead at the Malaysian Insurance Institute

What will you do when I have reported a problem with your software?

We will do three things:

  1. Track and fix the reported faults
  2. Provide emergency update releases whenever appropriate
  3. Propagate the fix to other supported versions

What type of queries do you respond to?

We answer your questions in regards to:

  1. How to use the software.
  2. Technical questions and assistance.
  3. Set-up and configuration assistance.
  4. General questions regarding the software.

What does your maintenance update cover?

In general, any maintenance updates will fix any bugs or malfunctions that you have come across that interferes with the general functions of the system.

What are Interim (Minor) Releases?

Interim (Minor) Release: When it becomes necessary to correct faults detected on a released version, fixes are made to the base version. This modified version is installed as a minor release, which by definition does not contain any functional enhancements. Minor releases are planned by the Principal and made available periodically. According to general policy, underlying environmental software required for the run time is not changed in this release. A minor release completely supersedes previous minor and emergency releases and all customers are expected to upgrade their versions to the latest release.

What are Major (Enhancement) Releases?

Major (Enhancement) Release: A major release represents significant functional and/or technical changes in the proposed systems. Unlike with a minor release, a customer is not required to upgrade to the next enhancement release. Planned by product management, major releases would involve some incremental cost for the customers when major new modules are added to the product.

What are Emergency Releases?

Emergency Release: When a software fault prevents the system from operating correctly, a fix (patch) is made available as an emergency release. Such action may also be necessary when certain enhancements are urgently needed in order to comply with external regulatory requirements. An emergency release has the following characteristics:

  1. It is supplied only to the site that reported the problem. Other sites will get the fix along with the minor (maintenance) release in which the fault is fixed.
  2. It addresses only the critical problem in question.
  3. The emergency fix is temporary in nature and will be replaced by the next maintenance release.

Does your software comes with warranty?

There is also a Warranty Period of 1 year for the proposed solution, which will commence immediately after the date of User Acceptance Test Sign-Off. The vendor also warrants that the components supplied and installed are in accordance with this proposal shall be free of any defects and malfunction for a period specified as per the Warranty Period (1 year). Any defects caused by the misconfiguration and coding errors uncovered during this Warranty Period shall be immediately responded to and resolved free of charge. Beyond this Warranty Period, the solution is required to be covered by an active Maintenance Agreement to be signed between your company and GR Tech.

Response Time

What are Urgent Severity cases?

Urgent Severity is when critical business system is stopped or lost (total outage) and there is no workaround to achieve business continuity.

Our Response Time
On-Site: 2 Hours

Remote: Immediately

What are High Severity cases?

High Severity cases are when a system is not functioning or running slow. As a result of which client’s work is stopped or so severely impacted that the client cannot continue his/her work.

Our Response Time:

On-Site: 4 Hours

Remote: 1 Hour

What are Normal Severity cases?

Normal Severity cases are when your work is continuing (not stopped) but there is a serious impact on your productivity and/or service levels.

Our Response Time:

On-Site: 24 Hours

Remote: During working hours.

What are Low Severity cases?

Low Severity cases are when systems, sub-systems or components are not usable or hampered but that is not critical to business operations of the client and the client is able to perform normal business operations.

Our Response Time:

On-Site: 48 Hours

Remote: During working hours.

What if I have questions regarding the software you built for us?

What if I have questions regarding the software you built for us?

Our response time (On-Site): If you have any questions or inquiries, they will be addressed within two days.

Vendor’s response time (remote): During working hours.

Support Hours

Do you provide support after working hours?

We do!

We provide support up until 12:00 AM (But may change according to severity).

What are your Support Hours?

We provide support Monday – Friday (except Public Holidays) from 9:30 AM – 6:00 PM