AI Librarian is built to help universities scale knowledge delivery, streamline support and personalize research access without overloading your staff.
Not at all. AI Librarian is a fully managed SaaS platform. All updates, maintenance, and security patches are handled by our team—so your IT staff can stay focused on core systems.
Core language model access (GPT, Claude, Gemini) stays current with the latest versions. Your library data and query logs are refreshed in real time or at intervals based on your integration settings.
We guarantee 99.9% uptime, supported by enterprise-grade hosting and redundancy systems. Any planned maintenance is communicated in advance.
Most responses are generated in under 2 seconds, even when referencing library-specific resources or metadata.
AI Librarian is integrated directly with your library catalog, databases, and internal repositories. This ensures answers are not just general but grounded in your institution’s actual resources.
We answer your questions in regards to:
High Severity cases are when a system is not functioning or running slow. As a result of which client’s work is stopped or so severely impacted that the client cannot continue his/her work.
Our Response Time:
On-Site: 4 Hours
Remote: 1 Hour
Normal Severity cases are when your work is continuing (not stopped) but there is a serious impact on your productivity and/or service levels.
Our Response Time:
On-Site: 24 Hours
Remote: During working hours.
Low Severity cases are when systems, sub-systems or components are not usable or hampered but that is not critical to business operations of the client and the client is able to perform normal business operations.
Our Response Time:
On-Site: 48 Hours
Remote: During working hours.
What if I have questions regarding the software you built for us?